Frequently Asked Questions
1. What is The Room Where It Happens?
The Room Where It Happens (TRWIH) is London’s ultimate musical theatre piano bar, bringing together showtune lovers for a one-of-a-kind, high-energy singalong experience. Featuring West End talent, immersive performances, and a lively party atmosphere, it’s the go-to venue for fans of Broadway and the West End.
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2. Where is The Room Where It Happens located?
We are located at 5 Greek Street, Soho, London, W1D 4DD. Just a short walk from multiple London Underground stations:
- Tottenham Court Road (Central & Northern Lines) – 5-minute walk
- Leicester Square (Northern & Piccadilly Lines) – 7-minute walk
- Oxford Circus (Central, Bakerloo & Victoria Lines) – 10-minute walk
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3. What are your opening hours?
- Thursday & Friday: 5:00 PM – 2:00 AM
- Saturday: 12:00 PM – 2:00 AM
- Sunday, Monday, Tuesday, Wednesday: Closed
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4. Do I need a ticket to enter?
Entry is free before 9:00 PM, but after 9:00 PM on Fridays and Saturdays, there is a £10 entry charge. Some events, such as special singalongs and themed nights, require pre-booked tickets via Design My Night.
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5. Can I walk in without a reservation?
After 9pm – yes! Pre-booking is necessary in the early evening!
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6. Do you have a dress code?
We encourage guests to dress with flair! While we don’t have a strict dress code, we love when guests embrace the theatrical spirit.
- Not permitted: Flip-flops, gym wear, excessively casual attire.
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Bookings & Reservations
7. How do I book a table?
You can book a table via Design My Night or by emailing our team.
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8. What’s the policy for group bookings?
- All dinner and brunch bookings require card authentication.
- Groups of 8 or more for dinner require a pre-order at least 48 hours in advance.
- Large bookings of 10+ guests may be placed in The Wilde Party Room or The Vaults
- Guests may be seated in the Wilde Party Room when the other areas are already fully booked
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9. Do you take private hire bookings?
Yes! We offer private hire options for The Wilde Party Room, The Vaults, or Full Venue Hire. Please contact us for details!
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10. Can I book a private area for a smaller group?
Absolutely! The Wilde Party Room is available for private hire – reach out to our team for more!
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11. Do you require a deposit for bookings?
For private hires, we require 50% of the minimum spend upfront and the remaining balance two weeks before your event.
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12. What happens if I’m running late for my booking?
We hold tables for 20 minutes after your booking time. After that, your reservation may be released to walk-in guests.
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13. What is your cancellation policy?
- Brunch: £20 per guest if cancelled within 48 hours.
- Dinner bookings: £25 per guest if cancelled within 48 hours.
- Drinks tables: £10 per guest if cancelled within 48 hours.
- Private hire deposits are non-refundable, but we can try to reschedule.
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Food & Drinks
14. Do you serve food?
Yes! We offer a full dinner menu, bar snacks, and weekend brunch.
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15. Can I see your menu?
You can find our food and drinks menus here or request them via email.
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16. Do you offer Bottomless Brunch?
Yes! Bottomless Brunch includes:
- A two-hour experience
- Live musical entertainment
- Your choice of brunch dish
- Bottomless Prosecco, Mimosas, or House Cocktails
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17. What are the bottomless brunch rules?
- Everyone at the table must choose either Bottomless or Non-Bottomless.
- Bottomless drinks start at your allocated time—late arrivals do not extend the session.
- We reserve the right to stop service if guests appear intoxicated, for their safety.
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18. Do you cater for dietary requirements?
Yes! We offer gluten-free, dairy-free, vegetarian, and vegan options. However, as our kitchen handles allergens, we cannot guarantee no cross-contamination. Please let the team know ahead of time and upon arrival.
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Entertainment & Events
19. What entertainment do you offer?
- 5:00 PM – 9:00 PM: Live singing waiters performing classic and modern show tunes.
- 9:00 PM – 2:00 AM: A big singalong party, where the audience and live pianists take centre stage.
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20. Can I request a song?
Absolutely! Our pianists take song requests all night long.
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21. Do you run themed events?
Yes! Special events include:
- Pal-entine’s & Valentine’s Day Specials
- St. Patrick’s Day Celebrations
- Payday Weekend Parties
- Christmas & New Year’s Eve Extravaganza
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Guest Policies & Accessibility
22. Are under-18s allowed?
We are a strictly 18+ venue. However, we now allow 15+ guests from 5:00 PM – 9:00 PM on Saturdays, but they must:
- Be seated at a table with an adult.
- Leave by 9:00 PM.
- Not be allowed in the bar areas.
- Wear a wristband that will be given to them upon arrival
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23. Is there a guest list?
We do not offer a guest list or queue jumping, except for pre-arranged private parties.
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24. What is your policy on intoxicated guests?
If a guest appears too intoxicated, we reserve the right to stop serving alcohol for their safety.
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25. Do you have a cloakroom?
Yes! Cloakroom service is available for a small charge.
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26. Is The Room Where It Happens wheelchair accessible?
As a listed building, full accessibility is limited. The ground floor is wheelchair accessible, but unfortunately, the toilets are located downstairs.
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Payments & Policies
27. Do you accept cash?
No, we are a cashless venue. We accept credit/debit cards and contactless payments.
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28. Do you have a service charge?
Yes, a 12.5% discretionary service charge is applied to bills.
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29. Can I set up a bar tab for a group or company event?
Yes! We can set up a pre-paid tab and provide wristbands or a company name password for controlled drink access.
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30. Do you offer drinks packages?
Yes! We have pre-order drinks packages including bottles of Prosecco, cocktails, and spirits. These must be ordered and paid for 48 hours in advance.
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