Frequently Asked Questions
1. What is The Room Where It Happens?
The Room Where It Happens (TRWIH) is London’s ultimate musical theatre piano bar, bringing together showtune lovers for a one-of-a-kind, high-energy singalong experience. Featuring West End talent, immersive performances, and a lively party atmosphere, it’s the go-to venue for fans of Broadway and the West End.
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2. Where is The Room Where It Happens located?
We are located at 5 Greek Street, Soho, London, W1D 4DD. Just a short walk from multiple London Underground stations:
- Tottenham Court Road (Central & Northern Lines) – 5-minute walk
- Leicester Square (Northern & Piccadilly Lines) – 7-minute walk
- Oxford Circus (Central, Bakerloo & Victoria Lines) – 10-minute walk
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3. What are your opening hours?
- Wednesday, Thursday & Friday: 5:00 PM – 2:00 AM
- Saturday: 12:00 PM – 2:00 AM
- Sunday: 5pm – 12.30AM
- Monday & Tuesday: Closed
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4. Do I need a ticket to enter?
Entry is free before 9:00 PM, but after 9:00 PM on Fridays and Saturdays, there is a £10 entry charge. Some events, such as special singalongs and themed nights, require pre-booked tickets via Design My Night.
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5. Can I walk in without a reservation?
After 9pm – yes! Pre-booking is necessary in the early evening!
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6. Do you have a dress code?
We encourage guests to dress with flair! While we don’t have a strict dress code, we love when guests embrace the theatrical spirit.
- Not permitted: Flip-flops, gym wear, excessively casual attire.
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Bookings & Reservations
7. How do I book a table?
You can book a table via Design My Night or by emailing our team.
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8. What’s the policy for group bookings?
- All dinner and brunch bookings require card authentication.
- Groups of 8 or more for dinner require a pre-order at least 48 hours in advance.
- Large bookings of 10+ guests may be placed in The Wilde Party Room or The Vaults
- Guests may be seated in the Wilde Party Room when the other areas are already fully booked
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9. Do you take private hire bookings?
Yes! We offer private hire options for The Wilde Party Room, The Vaults, or Full Venue Hire. Please contact us for details!
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10. Can I book a private area for a smaller group?
Absolutely! The Wilde Party Room is available for private hire – reach out to our team for more!
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11. Do you require a deposit for bookings?
For private hires, we require 50% of the minimum spend upfront and the remaining balance two weeks before your event.
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12. What happens if I’m running late for my booking?
We hold tables for 20 minutes after your booking time. After that, your reservation may be released to walk-in guests.
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13. What is your cancellation policy?
- Brunch: £20 per guest if cancelled within 48 hours.
- Dinner bookings: £25 per guest if cancelled within 48 hours.
- Drinks tables: £10 per guest if cancelled within 48 hours.
- Private hire deposits are non-refundable, but we can try to reschedule.
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Food & Drinks
14. Do you serve food?
Yes! We offer a full dinner menu, bar snacks, and weekend brunch.
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15. Can I see your menu?
You can find our food and drinks menus here or request them via email.
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16. Do you offer Bottomless Brunch?
Yes! Bottomless Brunch includes:
- A two-hour experience
- Live musical entertainment
- Your choice of brunch dish
- Bottomless Prosecco, Mimosas, or House Cocktails
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17. What are the bottomless brunch rules?
- Everyone at the table must choose either Bottomless or Non-Bottomless.
- Bottomless drinks start at your allocated time—late arrivals do not extend the session.
- We reserve the right to stop service if guests appear intoxicated, for their safety.
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18. Do you cater for dietary requirements?
Yes! We offer gluten-free, dairy-free, vegetarian, and vegan options. However, as our kitchen handles allergens, we cannot guarantee no cross-contamination. Please let the team know ahead of time and upon arrival.
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Entertainment & Events
19. What entertainment do you offer?
- 5:00 PM – 9:00 PM: Live singing waiters performing classic and modern show tunes.
- 9:00 PM – 2:00 AM: A big singalong party, where the audience and live pianists take centre stage.
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20. Can I request a song?
Absolutely! Our pianists take song requests all night long.
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21. Do you run themed events?
Yes! Special events include:
- Pal-entine’s & Valentine’s Day Specials
- St. Patrick’s Day Celebrations
- Payday Weekend Parties
- Christmas & New Year’s Eve Extravaganza
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Guest Policies & Accessibility
22. Are under-18s allowed?
We are a strictly 18+ venue. However, we now allow 15+ guests from 5:00 PM – 9:00 PM, but they must:
- Be seated at a table with an adult.
- Be part of a dinner reservation.
- Leave by 9:00 PM.
- Not be allowed in the bar areas.
- Wear a wristband that will be given to them upon arrival
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23. Is there a guest list?
We do not offer a guest list or queue jumping, except for pre-arranged private parties.
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24. What is your policy on intoxicated guests?
If a guest appears too intoxicated, we reserve the right to stop serving alcohol for their safety.
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25. Do you have a cloakroom?
Yes! Cloakroom service is available for a small charge.
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26. Is The Room Where It Happens wheelchair accessible?
As a listed building, full accessibility is limited. The ground floor is wheelchair accessible, but unfortunately, the toilets are located downstairs.
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Do I need ID?
All guests are required to present ID on entry. An ID scanning machine will be used. Bag checks are conducted. This is for the safety of our guests and we thank you for your understanding.
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Payments & Policies
27. Do you accept cash?
No, we are a cashless venue. We accept credit/debit cards and contactless payments.
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28. Do you have a service charge?
Yes, a 12.5% discretionary service charge is applied to bills.
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29. Can I set up a bar tab for a group or company event?
Yes! We can set up a pre-paid tab and provide wristbands or a company name password for controlled drink access.
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30. Do you offer drinks packages?
Yes! We have pre-order drinks packages including bottles of Prosecco, cocktails, and spirits. These must be ordered and paid for 48 hours in advance.
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